Terms & Conditions

Terms & Conditions

We reserve the right to change prices and descriptions or modify or substitute any of our products without notice. All goods sold on this website and any associated advertisements are only an invitation to treat and are not offers.

Any orders received represent an offer to buy the products indicated and selected by you. This is not a binding contract until acceptance of the order and the goods have been dispatched. This means in the price, description or any other information is incorrect we shall not be obliged to sell you this product.

Hours of business

Our offices are open Monday to Friday 09.00 to 17.00


You have the right to cancel your order up to the point of order despatch. Thereafter order cancellation will be treated as an order return. In order to action your cancellation please call our Customer Care Team on 0844 8584434 during working hours.


As part of the Consumer Protection (Distance Selling) Regulations Act 2000 you have the right to return your product for a refund provided you give us written notice (email) within 7 business days from the day on which you receive the goods. Also as part of the Consumer Protection (Distance Selling) Regulations 2000 certain goods by reason of their nature cannot be returned, hair extensions are a hygiene sensitive product, once the seal has been broken or the extensions taken out of the package they will be deemed exempt of refund or exchange. In the case of hair extensions your right to return is only valid if the hair extensions have not been removed from its original packaging are in their original brand new sealed condition and the tamper evident seal/guarantee void seal/packaging has not been tampered with. Once the tamper evident/guarantee void seal has been removed or the packaging tampered with you will not be able to return your extensions for a refund or exchange. You will need to pay the costs of postage and the goods are your responsibility until they have been received by Www.hair-extensions-direct.co.uk; a form of tracked and insured postage is recommended. If you require a new item to be shipped to you Www.hair-extensions-direct.co.uk will ship the exchanged free of charge.


Prices shown as current as at 1 April 2012. Prices include VAT, unless otherwise stated. Prices are subject to change.

Sale Items

Items can not be returned without permission of us first. Items can not be returned once they have been opened. If a refund is granted there will be a 25% handling and postage fee.